We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
1. Return eligibility
To be eligible for a return, your item must be in good condition and returned with the original packaging, accessories, manuals, blank warranty cards and documentation. You must also provide your order number or other proof of purchase.
2. How to request a return
Email support@fantastreet.com or use our contact page. Please include your order number, the reason for the return, and clear photos or video showing the item and its condition where relevant.
If your return is accepted, we will provide instructions and the correct return address. Do not send an item back before receiving return authorization. Items sent without prior authorization may not be accepted.
3. Return shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping. Original shipping charges are non-refundable, except where applicable law requires otherwise. We recommend using a trackable shipping service and retaining the shipping receipt.
4. Order cancellations and changes
Please contact us immediately if you need to change or cancel an order. An order may be changed or cancelled only before it has been shipped. Once tracking information has been added, the order is treated as dispatched and can no longer be cancelled or changed.
5. Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is defective, damaged, not working, or different from what you ordered, contact us promptly so we can evaluate the issue and make it right.
For a dead-on-arrival item, contact us within 7 days after delivery and provide clear photos or video of the product and shipping packaging. After the issue is confirmed, you may choose either a replacement at no additional product cost or a full refund.
6. Exceptions and non-returnable items
The 30-day money-back guarantee does not apply to:
- Customized or personalized products
- Volume or wholesale orders
- Items that are not in good condition, have been altered or damaged through misuse, or are returned without the original packaging and included accessories or documentation
Please contact us if you have questions about whether a specific item is eligible for return.
7. Exchanges
To request an exchange, contact customer support within 30 days after delivery. Once the return is authorized and received, we will arrange the approved exchange. Unless the item is defective, damaged, or incorrect, return shipping and any new outbound shipping cost are the customer’s responsibility.
8. European Union cooling-off rights
If you are a consumer in the European Union, you have the statutory right to cancel the order within 14 days without giving a reason, subject to applicable statutory exceptions. These statutory rights are in addition to any rights provided by this policy.
9. Refunds
We will notify you after we receive and inspect the return and tell you whether the refund has been approved. If approved, the refund will be issued to the original payment method. FantaStreet normally processes an approved refund within 24 hours; the payment provider or bank may then take approximately 5 business days or longer to post it.
The refund cannot exceed the amount paid to FantaStreet for the returned item. Bank fees and exchange-rate charges imposed by a financial institution are outside FantaStreet’s control and are not refundable by FantaStreet.
10. Undeliverable orders
Customers are responsible for providing complete and accurate delivery information. If an order is returned as undeliverable because the address or other information supplied by the customer was incorrect, a 20% processing fee may be deducted and the original shipping cost will not be refunded. If the customer requests redelivery, an additional shipping and handling fee may apply.
11. One-year repair warranty
Unless a product page states otherwise, FantaStreet products include a one-year repair warranty beginning on the date of delivery. During the warranty period, contact support with a description of the problem and clear photos or video.
For an approved return-for-repair, the customer is generally responsible for shipping the item to the specified repair address, and FantaStreet will cover shipment of the repaired item back to the customer. Damage caused by misuse, unauthorized modification, improper operation, or normal wear and tear is not covered by the free repair warranty.
12. Contact
Questions about returns or warranty? Email support@fantastreet.com.