We want you to love our products as much as we do. All items we ship have successfully passed our Quality Control inspections. Unless otherwise stated in the product description, most items sold by FantaStreet are covered by the following product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.
In order to make our Warranty & Return policy clear and conspicuous to you, we use the following picture to illustrate:
Section 1- Cancellation/Changes
Customers can cancel their order at anytime prior to shipping. Once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, please refer to DOA and Unconditional Return Gurantee.
Section 2 - 7 Days Dead on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, please contact our Support Team for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
Note: Generally, you can return the package to the following address: 🏠Room 302, Building B, 3rd Floor, Yingxin Garden, Xili Street, Nanshan District, Shenzhen. But we have overseas warehouses in some countries, you can contact our customer service to confirm the return address.
Section 3 - 30 Days Unconditional Return & Exchange.
If you aren't satisfied with the product you received, the following is the rule of return & exchange.
Unconditional is committed to exchange or refund any product that would not suit your expectations if returned within 30 days of its actual receipt (this allows for any delays on our side in the sending of your order ). For returns, unless the item is faulty or wrong, the shipping and return costs are at your expense.
Note: Please make sure that any returns are sent with the order number and your name clearly included as a minimum.To be eligible for a return, your item must be in good condition and with the original packaging. To facilitate your request, do email your inquiry with the picture(s) of your item(s) & its condition, and your order details for our record purposes.
Section 4 - One Year Repair Warranty
Unless noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair.
If the product has exceeded the warranty period, or the product is damaged due to the user's wrong operation, it will not be eligible for free repair, however, customers can pay a fee for the repair, and the shipping fees of return will be the customer's responsibility in such cases.
Section 5 - Refunds (if applicable)
After we agree to the refund, then your refund will be processed in 24 hours, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days(approximately 5 working days, the precise length depends on the payment provider used).
By default, the refund amount cannot exceed the original order amount paid to us. We are not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by us.
Section 6 - Undeliverable Orders
Customers are solely responsible for the accuracy of data that they provide on the website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not be held responsible and will not offer any compensation in such cases.
Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued.
Section 7 - Warranty Exemptions and Notes
For further information, please feel free to contact us.